South Carolina EVV requirements and Phoenix

South Carolina EVV by date

The six dates, each tied to its paper:

The Paper column sits off to the right on small screens. Dates checked against each paper on November 5, 2026.

SCDHHS in its own words

The manual of October 1, 2025 calls the EVV system “an automated system used for service documentation and Medicaid Management Information System (MMIS) billing” and Phoenix a system “used for service monitoring, web-based reporting, and billing to MMIS.” The Community Choices renewal adds that “Claims are generated based on the EVV visit data,” and that when a worker errs or the system is down, providers “may bill directly via Phoenix.”

Who is covered

Under the SCDHHS Medicaid provider manual of October 1, 2025, agencies serving Community Choices, HIV/AIDS, Mechanical Ventilator Dependent and Medically Complex Children participants must take part in the SCDHHS EVV system or Phoenix. Its personal care scope of July 1, 2025 lists the ability to use the EVV system among an aide’s qualifications. The three waivers SCDDSN once ran (ID/RD, Community Supports, HASCI) still bill through the Medicaid web tool, per that manual.

Phone line or app at each visit

The waiver renewal effective July 1, 2026 describes EVV by landline telephone or smartphone application when services start and end, carrying the service type, the worker’s identity, notes on the work done and observations about the participant. Phoenix compares that entry with the authorization and bills what was documented or what was authorized, whichever is lower. SCDHHS Medicaid guidance for case managers, the scope of July 1, 2024, says the EVV must be used while in the participant’s home for home visits.

Resolutions and missed visits

The waiver papers name a resolution process for user error or system failure. Per the Medicaid manual of October 1, 2025, resolutions billed through Phoenix must be uploaded within two weeks of the service to be paid without a worker strike under the SCDHHS Strike Policy, which sits behind the Phoenix login and was not read. The personal care scope of July 1, 2025 asks providers to enter the reason for each missed visit on the EVV website by close of business the following week.

Documented and only reported

Documented by SCDHHS: the state system, Phoenix billing, the four waivers, the 2002 start and the postponed SCDDSN launch. Reported only: the vendor HHAeXchange says on its own South Carolina page that agencies will use its portal or a vendor that integrates with it under a “new open model”. No SCDHHS text read on November 5, 2026 says this, so this page does not treat it as fact.

Gaps in what was read

No SCDHHS EVV program page or EVV FAQ turned up, and the old EVV page named in a 2021 memo now returns an error. No field-by-field EVV data specification appears in what was read; the waiver’s own description of a visit entry is above. A June 19, 2023 bulletin refers to claims sent “through both Care Call and Authenticare”; no paper read says which system serves which waiver today. No source read from SCDHHS puts a name to an aggregator for the state system. Neither Title 44, chapter 6 of the state code nor chapter 126 of the SCDHHS regulations mentions EVV.

Where LockProof fits in South Carolina

The SCDHHS system keeps the visit record the state pays from. LockProof serves people outside that record: a son in Charlotte keeping an eye on his mother’s aide in Greenville, or a family paying for extra hours privately. Compare visit-photo tools South Carolina agencies pair with EVV, or read what a LockProof visit record holds.

Date read, and nearby states

Each South Carolina paper here was read November 5, 2026, and SCDHHS announces changes through Medicaid bulletins. Each other state has a row in a fifty-state EVV table; for North Carolina, to the north, see the North Carolina page, and for Georgia, the Georgia page.