“Nothing comes close”: how Hershy runs 50 buildings without chasing a single super

Ask Hershy, President of Truman Management in New York, what he’d tell another property manager about LockProof, and he doesn’t hesitate:

He rates it 10 out of 10. Here’s why.

The days of driving in circles

Truman manages 50 buildings with 43 supers. Not long ago, keeping track of them meant texts, WhatsApp groups, and phone calls all day long. Hershy’s managers lived in their cars. They sat in traffic going from building to building, and they still worried: is the super there? Is something being neglected?

Then came the questions from tenants, owners, insurance companies, and the building department. As Hershy puts it:

Every question meant another round of follow-up calls.

Then things changed

Hershy wanted one thing: a simple way to check the work is being done, without standing over anyone’s shoulder. LockProof, field work verification software for property managers, gave him that.

A photo request at a random time

This is the feature Truman leans on most. LockProof sends each super a photo request at a random time inside the hours Truman sets. There is no fixed time each day. The super taps the link and takes a live photo with the phone’s camera: the locked door, the clean lobby, the trash taken out. Gallery uploads are blocked.

Then site proximity does its part. When a super shares location with the photo, LockProof checks how far it was from the building. If it comes in far away, the dashboard flags it, so Hershy’s managers spot it at a glance. Every submission also gets a server-set time.

Truman now runs 800–1,000 of these checks a month.

The supers love it too

Hershy is quick to point out that this isn’t a tool supers put up with. They like it.

• It comes through WhatsApp, which they already use all day.
• There’s no app to install.
• The photo page is in Spanish, the language they’re most comfortable in.
• It doesn’t follow them around. Location is shared only when they submit a photo.

The night of the unlocked door

A tenant told Truman her building’s door had been left unlocked overnight, and she was ready to file a complaint. In the old days, that meant phone calls and one person’s word against another’s.

This time, Truman pulled up the super’s photo from that night showing the door locked. She saw it, accepted that someone else had opened it afterward, and dropped the complaint.

What changed

Hershy’s managers are back at their desks doing their real jobs. They don’t sit in traffic to check on buildings, and they don’t carry that constant worry. When someone asks “was it done?”, the record is already on file, and Hershy’s favorite feature helps find it: type a word like ‘lobby’ or ‘boiler’ into the AI search, and LockProof narrows the list to the records whose AI-written text mentions it.

• 50 buildings, 43 supers, one dashboard
• 800–1,000 random photo checks a month
• Managers in the office, not on the road
• Answers for tenants, owners, and inspectors without a chain of calls