New Mexico EVV requirements: Turquoise Care

New Mexico EVV timeline

Here are the dates given in the Health Care Authority papers:

Scroll sideways on a phone for the last two columns. Table checked November 10, 2026.

Services New Mexico puts on EVV

The 1115 report lists EVV for agency-based and self-directed community benefit and for EPSDT personal care, with home health and respite added in January 2024. Letter of Direction #58 says providers of personal care, home health and respite may use the aggregator. The manual has respite agencies use the state EVV system as well.

How a New Mexico visit is checked in

Caregivers clock in and out through the AuthentiCare app or by IVR telephone. For July to September 2024, the 1115 report puts 76.7 percent of agency personal care claims as built from IVR calls and the rest from the app. Section 8 also lists a monthly stipend code for agencies whose caregivers clock in and out on their own cell phones.

Agencies, training and self-direction

Under the Section 8 manual, effective July 1, 2024, a personal care agency records date and time in the HCA-approved EVV system, sees that its staff use it, and finishes the EVV training within 30 days of contracting with the plans. Self-directed caregivers work through the fiscal agent Palco, named on the HCA EVV page and in the 2021 release, which says Palco took over from TNT Fiscal Intermediary Services; the 1115 report says 73 percent of self-directed caregivers, on average, use EVV.

Where the New Mexico texts disagree or stop

The start dates differ by source: 8.314.5 NMAC repeats the federal dates of 2020 and 2023, the 2021 release points to January 1, 2021 for personal care, and the 1115 report dates home health to January 2024. No text read settles which one governs. None sets a limit on hand-edited visits, a list of data elements beyond time and place, or any live-in caregiver rule. A 2025 notice proposes clearer EVV wording for respite in 8.308.12 NMAC; the proposed text itself was not read.

LockProof and New Mexico EVV, side by side

Under section 8.308.12.13 of the New Mexico Administrative Code, amended January 1, 2019, personal care is paid only through use of the EVV system, so the EVV visit record, which the Claims FAQ says providers keep entering in AuthentiCare, is the one that counts for Medicaid. Private-pay families, and relatives watching over a parent’s caregiver, may still want a LockProof photo log. A guide sets out photo apps a New Mexico agency might add to EVV, and another follows a single caregiver visit through LockProof.

New Mexico’s neighbors

Each state and DC is compared in our national table of state EVV rules, handy for an agency near a border. Next door are Arizona EVV requirements under AHCCCS, Colorado EVV requirements and Texas EVV requirements.