Connecticut EVV requirements and Sandata

Connecticut EVV, year by year

Seven dates and the paper behind each:

Swipe sideways on a phone to see the Paper column. Each date was matched to its paper on November 6, 2026.

What DSS says about the switch

The DSS implementation sheet says providers serving ABI, CHC, PCA and Autism waiver clients use EVV for mandated services “to create schedules and capture visit times.” Provider Bulletin 2024-22, March 2024, calls the move to an open model optional: “No action is required from those providers that choose to continue using Sandata Agency Management.” It adds that DSS “will not cover provider costs incurred by their vendor.”

Sandata or an alternate system

When an agency brings its own system, it registers that vendor through the state’s online form, the vendor passes testing and certification with Sandata, and the agency completes Sandata’s aggregator training, per the DSS deck of October 30, 2025. The home health FAQ rules out a mix: one system holds all of an agency’s home health data, and the aggregator itself is view-only. An Important Message on Sandata’s new support portal, cut over April 20, 2026, is addressed to home health providers and to ABI, Autism, CHC, Mental Health and PCA waiver providers, so agencies on Sandata Agency Management and alternate-system agencies on Sandata’s support channel were still being addressed in April 2026.

Phone line, app or a fixed device

The DSS deck of October 30, 2025 names three ways to record a visit in Sandata: a telephone call, the Sandata Mobile Connect app, and a Fixed Visit Verification (FVV) device; the DSS EVV Program FAQ of December 26, 2017 describes that device as small and installed in the client’s residence. In the 2025 deck, staff call in at the start of each shift and out at the end, and confirmed visits sit at least 24 hours in Sandata Agency Management, or at least 48 hours in the aggregator, before claims are exported to Gainwell.

Home health details from the FAQ

The home health FAQ answers that crossover claims, where Medicaid pays second, are paid without an EVV visit. Hospice falls under EVV there only when a home health agency delivers it, as do services on the home health fee schedule that DSS lists for EVV. Live-in care, per the same FAQ, is not an option under home health; per diem personal care assistance is on EVV under the waivers.

What DSS confirms, and what remains unclear

DSS papers pin down the waiver start dates, the open vendor model, the Sandata Aggregator, the home health denial date and the capture methods. Unclear as of November 6, 2026: the claim-denial notices of October 15 and November 7, 2024, listed by title on the personal care index page and not found as texts, and the home health thresholds the FAQ said were targeted for release in 2024.

Limits of this reading

Neither the Connecticut General Statutes nor the state’s agency regulations were searched for EVV text. The DSS EVV page on portal.ct.gov still carries 2016 wording and was not used for current facts, and DMHAS papers on the Mental Health waiver were not read. The DSS EVV Program FAQ dates from December 26, 2017, so its GPS answers describe the app as it worked then.

Where LockProof fits in Connecticut

The DSS Home Health Provider Refresher Workshop deck of October 30, 2025 ties home health claims to a visit confirmed in Sandata Agency Management or the aggregator. For families and private-pay clients, LockProof keeps a separate photo record alongside EVV, for relatives checking on an aide or a household paying privately for extra hours. Compare photo-proof apps that run next to EVV, or see LockProof’s visit record, field by field.

Where DSS posts changes, and nearby states

DSS posts EVV changes as provider bulletins and Important Messages on ctdssmap.com. Compare Connecticut with all 50 states and DC using the 51-row EVV table; for New York, to the west, see the New York page, and for Massachusetts, to the north, the Massachusetts page.