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What happens when a photo request is missed?
When a scheduled check passes its window with no photo, the manager on record gets an email headed “Non-compliance alert” with the site’s name, unless your company turns those alerts off. The missed check counts against the compliance rate on the dashboard.
How a miss is found
LockProof looks for missed checks on every dispatch run, which runs every five minutes.
One-off task sends are not part of this alert.
A photo that arrives late but still inside the window is marked late, not missed.
A check that is still inside its window is not counted yet. It counts once it is answered or missed.
Common questions
Who gets the miss alert?
The manager email on the worker’s record.
Do excused checks count as missed?
No. An excused check is not part of the rate at all.
Can I see every missed check later?
Yes. In the Activity Log, choose one site and a one-week date range to list that week’s checks, misses included.
A film in four steps
Watch a check from schedule to report
The schedule, on time or late, a miss, and the numbers. Use the chapter buttons to jump to a step.
This film is an illustration. The people, buildings and companies in it are invented, and so are the photos, messages and numbers on its screens. The screens are drawn to follow the app. The labels and pictures around them are the film’s.
Read the transcript
Opening 0:00
You cannot be in every building. But you need to know each super is at his building through the day, and doing the daily checks. LockProof sends the checks, and tells you when one is missed.
The schedule 0:11
Some checks go out at random times. Each one is picked inside the hours you set. The super answers with a live photo, and the record carries his location when he shares it. Others go out at set times, for a task you want photographed at the same hour every day. Either way, the check arrives by text, WhatsApp or email.
On time or late 0:32
You decide how long a worker has. Inside the first window, the photo is on time. After it, the photo is late. Both are worked out from the time our server recorded.
A miss 0:44
If nothing arrives before the second window closes, the check is missed. LockProof emails the manager on record. Or send a check right now. Send Reminder creates it on the spot, and sends the same text.
The numbers 0:59
The rate is compliant visits out of every check sent, misses included. Excused checks are left out. And each worker’s month prints on one page: on time, late and missed. LockProof. Know the work got done, without calling anyone. See it for your own buildings at lockproof.com.