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How do Visit Mode check-in and check-out work?
Visit Mode records a check-in photo and a check-out photo, each a live capture with its own server-set time, and the time between them. It is switched on per assignment, inside the Visit Mode feature, which is on by default only for home care and home health.
What the worker does
- Tap the link and take the check-in photo.
- At the end of the visit, take the check-out photo through the same link.
- Add a note if needed, up to 280 characters, and submit.
What the office and the client see
The time on site is the difference between the two server-set times.
The office record shows both photos, captioned Check-in and Check-out, and a Visit row with both times and the duration.
A proof link for either half shows both photos.
A random-schedule send never runs the visit flow; it sends a single photo request. A manual send keeps the visit flow unless the assignment is random-only.
Common questions
Where does the client see the visit?
In the client portal, as Arrival and Departure with the times and the duration.
How long does the worker have to check out?
The link lasts the visit’s maximum hours, 12 by default.
A film in four steps
Watch a visit, from check-in to check-out
One service call: the check-in photo, the check-out photo, and the record that holds both. Use the chapter buttons to jump to a step.
This film is an illustration. The people, buildings and companies in it are invented. The wording on each app screen is the app’s own. The labels around the screens and the picture of the server are the film’s.
Read the transcript
Opening 0:00
He says he was there for over an hour. The customer says nobody came. Visit Mode records two live photos, one at check-in and one at check-out, each with its time.
Check in 0:11
With Visit Mode on, he checks in with a live photo, from the link LockProof sent. Our server sets the time. His location is recorded when he shares it, and you can require it.
Check out 0:23
To check out, he takes one more live photo. He can add a short note. LockProof works out the time between the two photos. Both times are our server’s, not his phone’s.
The record 0:36
One record holds both photos. It also holds the two times, the minutes between them, and his note.
The client 0:43
The customer’s portal shows the same two photos and their times. Their portal link opens without an account, and covers the last 30 days. LockProof. Know the work got done, without calling anyone. See it for your own team at lockproof.com.