LockProof for snow and ice removal, a film in four chapters
The operator, the office, the client, then the claim that comes weeks later.
This film is an illustration. The people, buildings and companies in it are invented. The wording on each app screen is the app’s own. The labels around the screens and the picture of the server are the film’s.
Transcript
Opening 0:00
In March, a letter says someone slipped on the front walk in February. The contractor says the walk was cleared and salted before six that morning. Here is one storm, as each person sees it.
The operator 0:13
First, the operator. During a storm, his phone is a plow-cab tool: a text, a camera, a done screen. The office sends the check now. With snow still coming down, the office taps Send Reminder, and the text goes out right then. Before: the walk as he finds it. Check-in is a photo through the live camera. The gallery is blocked. After: the same walk, cleared and salted. A check-out photo and an optional note close the visit. Both photos are sealed on arrival. Our server sets the time, and a SHA-256 fingerprint covers the record, so a later edit would no longer match it. The location comes from his phone when he shares it, and you can require it before a worker can submit. The time between his two photos is recorded. It is the stretch between his two server-set times.
The office 1:09
Next, the office. Corinne runs the night from the shop. Sixty-four properties, eleven operators, one screen. The storm, on one screen. Today’s rate sets compliant checks against every check that went out, misses counted and excused ones dropped. One silent check, one email. An operator who doesn’t send a photo in time sets off an email to the manager on record.
The client 1:36
Now, the client. Nadia checks on the contractor from her own desk, without an account. The client sees its properties and no one else’s. Her portal link opens with no login, and lists only the two Halverson properties, for the last 30 days.
The claim 1:54
Last, the claim, weeks later. In March a letter arrives. Someone slipped on the plaza’s front walk on February 14. The letter names a day; the log goes straight to it. Filter to the plaza and to February 14, and that day’s two visits are the only rows left. Before and after, with times our server set. The snowed-in walk at check-in, and the cleared, salted walk at check-out, each with its server-set time, plus the location he shared and his note. The insurer gets a record, not a promise. Corinne sends the insurer a seven-day proof link. It shows both photos, each with the time our server set when it arrived, and the time between them. A record shows when photos were submitted and what they show, never that the walk was safe. LockProof. Know the work got done, without calling anyone. See it for your own crew at lockproof.com.