LockProof for field service, a film in four chapters
The technician, the dispatcher, the service manager, then the customer.
This film is an illustration. The people, buildings and companies in it are invented. The wording on each app screen is the app’s own. The labels around the screens and the picture of the server are the film’s.
Transcript
Opening 0:00
A customer says nobody came on Thursday. The technician says he was there for over an hour. Here is one service call, as each person sees it.
The technician 0:10
First, the technician. Devon’s phone holds one pinned link, and whatever texts the schedule sends. His pinned link opens his own list. It lists the one-off jobs the office has sent him. Check-in is a live photo. It comes through the camera, never the gallery. The record is sealed when it arrives. Our server sets the time, and a SHA-256 fingerprint covers the record, so a later edit would no longer match it. The location comes from his phone when he shares it, and you can require it before a worker can submit. Check-out is one more live photo. LockProof works out the time between the two photos. Unplanned work gets its own record. It is filed as a photo he chose to take, outside his compliance score.
The dispatcher 1:02
Next, the dispatcher. Lena routes nine technicians across 48 job sites. The week’s numbers before the first call. Missed jobs pull the rate down, and excused ones are set aside. Three filters, one job. Cut the log down to a job site, a technician and a stretch of dates. The job sits in one record. Both photos, each with its server-set time, the time between them, the location he shared, and a fingerprint for each photo. The copy button makes a week-long link a customer can open without signing up. A one-off job, with a chat beside it. The thread sits next to the job. It is never part of the job’s record.
The service manager 1:47
Now, the service manager. Hal rarely opens the dashboard. The misses come to him by email. A miss finds him. When a scheduled job passes its window with no photo, LockProof emails the manager on record. A technician’s month on one page. It prints his checks line by line, and spells out how the rate is worked out.
The customer 2:11
Last, the customer. Dr. Calloway never logs in to anything Copperline uses. Her own sites, and nobody else’s. The portal link opens with no account, and covers the last 30 days. Monday brings the week, when it’s switched on. If client reports are on, she gets the week’s rate, and a button back to the portal. The office sends her a proof link. It opens on both photos, each with its server-set time, and the time between them. It is proof that two photos were submitted, not a promise that the repair will hold. LockProof. Know the work got done, without calling anyone. See it for your own crew at lockproof.com.